Terms and Conditions
Any information provided on the TrackDays.co.uk site or on any literature you may receive is correct at the time of print, E & O.E; however, the content, format or price may be subject to change, especially during the out of season period (Oct - Feb). Due to the volume of bookings customers will not be updated of such changes, so for a full update on any experience or track day you have booked please view the website or call our customer service team. Please check details on your confirmation carefully upon receipt.
Website Pictures/ Images
Any pictures or photography used on the Trackdays.co.uk site in conjunction with products, experiences or track days are used as an indication only. The vehicles and locations will vary within the range available and the exact specifications may not be exactly as portrayed on the website. Passenger rides on most of the Experiences will be in a sports saloon Car.
Venues/ Locations/ Providers/ Vehicles
Trackdays.co.uk use a vast range of providers, venues, vehicles and locations. In the rare event of one of these becoming unavailable for reasons out of our control such as breakdown/ weather or construction work, a suitable alternative/ replacement will be offered wherever possible. Please be aware that this could involve a change of venue, date, vehicle and itinerary. Some hosts may offer a damage or cancellation insurance waiver which is usually around £20 - £25. Such waivers are generally optional and will not be offered to customers at the point of sale but on the day. Not purchasing a damage or cancellation waiver does not prevent you from doing the Experience in most cases.
Any session lengths/ event times displayed with each experience or track day are approximate from the point of arrival to departure. Occasionally an event format may need to be adjusted for which you will be notified as soon as possible. The providers will always try to reduce your waiting time to a minimum. Most experiences usually run in groups; therefore the itinerary in your confirmation is a guide and may be subject to changes.
Each provider will have their own height and weight restrictions for their vehicles and equipment. Mainly for comfort and safety, these are usually height between 4’11” – 6’6” and weight below 18 stone. Unless on a Junior driving experience the minimum age to be a passenger is 16. These will vary between providers and the different experiences, so please check before you book that the participant(s) meets the requirements. Trackdays.co.uk will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day). Participants in any driving experience or car track day will need to produce their full, original valid driving license before they can partake in an event unless attending a junior or non-driving experience. For all Bike track days, riders must have a full, unrestricted license. Photocopies will not be accepted. Without producing correct license you will not be able to take part and you will not be eligible for a refund. All vehicles on a track day will undergo a static and/or drive-by noise test. The majority of the track days we display on our calendar have the ‘static’ noise limit displayed. No refunds can be given if your vehicle fails the static or the drive-by noise limit on the day, note that the drive-by noise limit will nearly always be less than the static limit. On a public track day, drivers/ riders will be required to bring their own helmets. These can usually be hired on the day, however, pre-booking is essential. For all Bike track days, as a minimum, all riders must wear 2-piece zip together motorcycling leathers that zip 360 degrees around the waist. Full leathers are preferred. Other rules and regulations can be seen on the confirmation form once you have booked and will be reiterated during the safety briefing. Trackdays.co.uk will not refund or compensate any customer removed from the track for failing to abide by these rules.
Your event may be dependant on suitable weather conditions. If your event is cancelled or delayed due to the weather, prior to the event taking place, you usually will be able to re-book but not in all cases. We advise you check the specific weather terms before booking. You’re re-booking remains subject to availability and weather conditions. Most track day events and driving experiences will only be cancelled in severe weather. You are bound by the terms and conditions of the event provider/ venue when it comes to weather affecting an event. If an event is cancelled please assume that only credit for another event with the same organiser will be offered and not a refund. If its possible for us to do a refund we will.
Availability and Booking Dates
All experiences and Track Day dates are offered subject to availability. The most recent information on dates when an event may be available can be checked by looking at the calendars on the website, or when you have activated and logged in with your voucher. Please note not all spaces are shown online so if you cannot see spaces for your event please call or email for dates. We will do our best to secure your preferred choice of event, venue and date, but to avoid disappointment book as early as possible, especially for peak times such as weekends and the summer months which book up very quickly. Do not purchase an experience for yourself or as a gift that has a choice of venues if you or the person it is for are only able to travel to one of the choices. Once you are booked, you are bound by the terms and conditions of the event host of which a copy can be made available upon request. In most circumstances, a cancellation cannot be made once a date has been booked.
When booking by phone or online you should not make arrangements in connection with an Event until you have received your final booking confirmation stating your date and time (this does not include the automatic purchase email you receive that confirms what you have just ordered). Your final confirmation will usually arrive within 48 hours of making the purchase. For voucher redemption see 'voucher conditions' below. Where specific elements of an Event such as vehicles or equipment are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.
Customers are able to book with Trackdays.co.uk up until our phone lines close the day before an event (where available). In this situation, the essential details will be passed over the phone, as we cannot guarantee your confirmation will arrive in time. Experiences or track days bought under these conditions cannot be refunded or exchanged. The date and time under any conditions, once booked, cannot be changed.
We welcome your feedback on all of the experiences and track days you book via our website as well feedback on our own customer service. As calls are not always recorded, all complaints/ feedback will need to be submitted in writing via letter or email so we have a copy of all correspondence. If you have a problem or complaint on the day, you must bring it to the attention of the organiser event staff at the venue as soon as possible so they have a chance to put matters right. As there will not be a representative from trackdays.co.uk on the day it is vital your complaint is logged and you take the name of the member of staff you dealt with. In general, we consider it unreasonable if you take no action during an event and complain at a later date. In this circumstance, we will unlikely be to take the matter further.
Complaints Department, Digital Sports Group Ltd, Digital House, Threshelfords Business Park, Inworth Road, Feering, Colchester, CO5 9SE - firstname.lastname@example.org
Vouchers holders may use the purchase value of a Gift Voucher still within its expiry as part or full payment towards any product on the site. Unless stated otherwise, vouchers are valid for one person only. Where necessary a top-up payment can be made to increase the value of a voucher to book a higher priced event. Note that during the out of season months the price of an experience may change. If the price of the event is lower than the value of the voucher the remaining credit will be held for use until the vouchers expiry date. All vouchers will be valid for use up to the expiry date displayed, but after this date, vouchers will automatically expire and cannot be reinstated under any circumstances. Trackdays.co.uk staff are not responsible for reminding or informing customers when a voucher is due to expire. A voucher holder may extend the expiry of their voucher for an administration fee but this must be processed before the original expiry date. After 14 days and up to 60 days, Vouchers can be cancelled and refunded minus a 25% admin fee as long as they have not been redeemed or have expired. The voucher pack will need to be returned before the refund of a pack can be authorised. Voucher packaging and postage costs are non-refundable. Vouchers used for auction/ competition winners cannot be refunded. Full details on our refunds policy can be seen below.
Voucher holders must make a prior booking and receive confirmation in order that an open voucher can be redeemed. We recommend that when you have chosen your experience you redeem your voucher at least 21 days in advance of taking your selected experience. We do not guarantee availability on all events, even if the date is showing, so if a chosen event is full or you cannot find a suitable date during the validity period of your voucher then the credit can be used towards an alternative event. Do not arrive at a venue expecting to be able to use your voucher without making a prior booking and receiving a booking confirmation. Trackdays.co.uk will not be held liable for any costs incurred in such circumstances.
Some of our vouchers are dispatched via a third party affiliate agent 'Buyagift Ltd' and are subject to separate terms and conditions which will be included with the voucher pack or e-voucher.
Our operators have access to the online booking station during the office hours on the 'contact us' page. Any bookings made during these times will be processed on the day. Please do not use the online booking facility out of these times if you are trying to book an event for the next day. Any order made after 16.30 pm may not be picked up until the next working day. Any bookings made in these situations may not be processed in time, and you, therefore, may not be able to attend the event.
Our general terms and conditions apply to any corporate day booking with the addition that a signed sales agreement must be received before a date can be pre-booked and confirmed. The sales agreement is contractual and the full balance will be required by the stated time.
Refunds and Cancellations
Regretfully under no circumstances can we cancel, refund or reschedule an experience or track day once a date has been booked, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order. In some circumstances, it may be possible for customers to contact the supplier directly to make an amendment to a booking but there will likely be an admin fee to do so. We cannot offer refunds or extensions on vouchers purchased under special offer. Refunds on unwanted standard-price vouchers can only be made to the person who purchased the voucher and will be paid via cheque or reverse transfer minus the administration and processing fee. Unless redeemed or expired, vouchers can be transferred to a different person with written email permission by the purchaser.
Should an event be cancelled or rescheduled due to reasons out of our control the provider will do their best to notify you as soon as possible and re-arrange a date. You are bound by the terms of the provider in this instance, of which details can be passed to you on request. Regretfully in these circumstances, Trackdays.co.uk is unable to reimburse any expenses you may have occurred in relation to the cancelled event.
Refunds are processed once a week and if by reverse transfer usually clear within 3 - 5 working days.
Special Offer Gift Vouchers
Any Gift Voucher purchased on offer will often need to be redeemed before the end of a set date unless stated otherwise. After this date, the voucher will be cash value only until it expired and a top-up fee may be required to do the equivalent experience. Discount codes will only work on experience gift vouchers and not on dated bookings, track day events or cash value vouchers.
Other Terms and Conditions
We deliver our gift packs via Royal Mail 48 which usually takes 3 - 5 working days or via DPD for next day delivery. Please visit the news section of the website from the foot of the page to view the last dates for Christmas delivery.
Loyalty Vouchers - If you have a new personalised loyalty discount code supplied is only valid for the attendee name on the voucher card, it cannot be used to book anyone else for an event. This includes extra drivers and passengers. The code can be used for booking any UK track day on our website subject to availability. This voucher is non-refundable under any circumstances once the first track day booking has been made, before that the normal refund and cancellation terms apply.
Waiver Fees - some providers may offer an additional pay-on-the-day damage waiver fee. We advise our customers that purchase is not necessary in order to take part in the event. This will all be explained in the safety briefing.
All Trackdays.co.uk prices, unless stated, are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any product without notice. In the unlikely event of a price error on the website, we reserve the right to refuse the booking if we are unable to fulfil it. When purchasing an experience day or own vehicle track day over the phone with a staff we assume you have read and agreed to our terms and conditions.
Calls to the Trackdays.co.uk booking line are recorded for staff training purposes, call recording is paused any time-sensitive information is given by phone. All of our providers are reputable companies within the trade and have been carefully chosen, however, the inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers.
Our providers Public Liability Insurance will cover all attendees to Trackdays.co.uk events. Information for other insurance such as ‘Own Vehicle and personal accident cover can be located via the Insurance link.
We do not accept open wheel based cars on regular public track days.
Trackdays.co.uk reserves the right to change these terms from time to time without reference to customers.
Trackdays.co.uk is a division of Digital Sports Group Ltd.