Event Descriptions
Any information provided on the TrackDays.co.uk site or on any literature you may receive is correct at the time of print; however, the content or format may be subject to change, especially during the out of season period (Oct - Feb). Due to the volume of bookings customers will not be updated of such changes, so for a full update on any experience or track day you have booked please call 0870 444 5541 between 9.00 – 17.00 weekdays. Please check details on your confirmation carefully upon receipt
Website Pictures/ Images
Any pictures or photography used on the Trackdays.co.uk site in conjunction with products, experiences or track days are used as an indication only. The vehicles and locations will vary within the range available.
Venues/ Locations/ Providers
At Trackdays.co.uk we have a vast range of providers, allowing us to cover most of the circuits and experience venues in the UK and across Europe. In the unlikely event of your chosen provider being removed from the site for reasons out of our control, an alternative provider will be offered wherever possible. Please be aware that this is likely to involve a change of date or experience selection. Each venue and provider will also have their own terms and conditions for which we are bound to and your participation is conditional on your acceptance of these. A copy can be made available on request
Session Lengths
Any session lengths displayed with each experience or track day are approximate, and are likely to vary. Occasionally an event format may need to be adjusted for which you will be notified as soon as possible. The providers will always try to reduce your waiting time to a minimum. Most experiences usually run in groups; therefore the itinerary in your confirmation is a guide and may be subject to changes.
Restrictions
Each provider will have their own height and weight restrictions for their vehicles and equipment. Mainly for comfort and safety, these are usually height between 4’11” – 6’6” and weight below 18 stone. These will vary between providers and the different experiences, so please check before you book that you meet the requirements. Trackdays.co.uk will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day).
Participants in any driving experience or track day will need to produce their full, original valid driving license before they can partake in an event, unless attending a junior or non-driving experience. Photocopies will not be accepted.
On a public track days, drivers/ riders will be required to bring their own helmets. These can be hired on the day, however, pre-booking is essential. For all Bike trackdays, as a minimum, all riders must wear 2-piece zip together motor cycling leathers that zip 360 degrees around the waist. Full leathers are preferred. Other rules and regulations can be seen on the confirmation form once you have booked, and will be re-iterated during the safety briefing. Trackdays.co.uk will not refund or compensate any customer removed from the track for failing to abide to these rules.
The Weather
Some Trackdays.co.uk experiences and track days are dependant on the weather. If your booking is cancelled due to the weather, prior to the event taking place, you usually will be able to re-book. Your re-booking remains subject to availability and weather conditions. Most track day events and driving experiences will only be cancelled in severe weather. We are bound by the terms and conditions of each provider/ venue in this situation so please check these before booking.
Availability and Booking Dates
All experiences and Track Days are offered subject to availability. The most recent information on dates when an Event is available can be checked by calling our booking line on 0870 444 5541 or will be visible on the website. We will do our best to secure your preferred choice of date. To help us, please book as early as possible and in any event, at least 21 days in advance and further for peak dates such as weekends or holiday periods. When booking by phone or online you should not make arrangements in connection with an Event until you have received your final booking confirmation stating your date and time (this does not include the automatic email you receive that confirms what you have just ordered). Your final confirmation will usually arrive within 48 hours of making the purchase. For voucher redemption see 'voucher conditions' below.
Where specific elements of an Event such as vehicles or equipment are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.
Late Bookings
Customers are able to book with Trackdays.co.uk up to 16.30 pm the day before an event (where available). In this situation the essential details will be passed over the phone, as we cannot guarantee your confirmation will arrive in time. Experiences or track days bought under these conditions cannot be refunded or exchanged. The date and time under these conditions, once booked, cannot be changed.
Complaints
We welcome your feedback on all of our experiences and track days. If you have a problem or complaint on the day, please bring it to the attention of the host or experience provider at the venue as soon as possible so they have a chance to put matters right. In general, we consider it unreasonable if you take no action during an event, but then write a letter of complaint at a later date
Voucher Conditions
Unless marked as non-transferable, you are entitled to use the value of your Gift Voucher as part or full payment towards any product on the site. All vouchers will be valid for use up to the expiry date displayed. After this date, vouchers will automatically expire. Voucher holders must make a prior booking and receive confirmation in order that an open voucher can be redeemed. We recommend that when you have chosen your experience you redeem your open voucher at least 21 days in advance of taking your selected experience. Do not arrive at a venue expecting to be able to use your voucher without making a prior booking and receiving a booking confirmation. Trackdays.co.uk will not be held liable for any costs incurred in such circumstances.
In the situation that an event becomes unavailable or there are not enough spaces, your voucher may be used against an alternative event. Some events are seasonal and may be removed/ altered or increased in price (especially between the 'pre-season' months of October - February). In this situation your voucher may be used for an alternative event with a similar itinerary and price, or a top-up fee will be required. We advise to book as early as possible to avoid disappointment.
Trackdays.co.uk can refund, replace or extend any unredeemed voucher for a fixed admin fee of £20*. This must be organised with the initial purchaser up to the day before the expiry date on the voucher. The recipient will be required to post back the voucher before the refund can be processed. Refunds can only be made to the person who purchased the voucher, and if originally purchased by credit/ debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new credit card. * Vouchers exceeding £300 will be refunded minus 10% of price. Under no circumstances can a Voucher be refunded, replaced or extended after the expiry date has passed
On-Line Bookings
Our operators have access to the on-line booking station during the office hours on the 'contact us' page. Any bookings made during these times will be processed on the day. Please do not use the on-line booking facility out of these times if you are trying to book an event for the next day. Any order made after 16.30 pm may not be picked up until the next working day. Any bookings made in these situations may not be processed in time, and you therefore may not be able to attend the event.
Corporate Bookings
Our general terms and conditions apply to any corporate day booking with the addition that a signed sales agreement must be received before a date can be pre-booked and confirmed. The sales agreement is contractual and the full balance will be required by the stated time.
Refunds and Cancellations
Please note under no circumstances can we cancel, refund or reschedule an experience or track day once a date has been booked, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order.
Trackdays.co.uk can refund or replace any voucher for a fixed admin fee of £20*. This must be organised with the initial purchaser up to the day before the expiry date on the voucher. Refunds can only be made to the person who purchased the voucher, and if originally purchased by credit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new credit card. * vouchers exceeding £300 will be refunded minus 10% of price
Other Terms and Conditions
All Trackdays.co.uk prices, unless stated, are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any product without notice.
Calls to the Trackdays.co.uk booking line may be recorded for staff training purposes.
All of our providers are reputable companies within the trade and have been carefully chosen, however, inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers.
Our providers Public Liability Insurance will cover all attendees to Trackdays.co.uk events. Information for other insurance such as ‘Own Vehicle’ and personal accident cover can be located via the Trackdays.co.uk Insurance page
Trackdays.co.uk reserves the right to change these terms from time to time without reference to customers |
