Vouchers and Experiences
How do I purchase a voucher online?
You can order any of our experiences as a 10-month open gift voucher. Once you have found the experience you would like just click on the green ‘buy voucher now’ button to begin your purchase and follow the instructions. Once a voucher is in your shopping basket you can continue to browse the site and order more vouchers before going to the checkout.
Can I purchase a voucher by phone?
Yes you can book over the phone, our call centre is open from Monday to Saturday and the opening times can be seen on our contact us page.
How do I book a date for an experience?
To book directly onto a date simply ring our call centre during opening hours or if you can see the available spaces on the site, select the date and time you wish to order using the drop down menu and click ‘book’. Note that until you have received your final confirmation email the date and time you have ordered is not guaranteed.
Using my Voucher
How do i redeem my voucher?
To redeem a voucher you can do this online with our Online Voucher Redemption System
You will require your VEN Ref for your voucher and the purchasers email along with the attendees details and can view available dates and time slots for your experience.
You can also call or email us with your voucher reference number then we can give you the available dates and time slots, Once you have chosen a date and time we will collect your email address and contact number and send you your final booking confirmation which will include directions to the venue. It’s vital you have received your final booking confirmation before making any travel arrangement in conjunction with the booking.
Exchanges / Extensions
Can I exchange my voucher?
As long as your voucher has not been redeemed or has expired you can exchange it for any other experience on the website. A top up payment will be required to exchange for a product of higher value. If you exchange to an experience of lesser value the remaining credit will remain on your voucher up until the expiry date or until it is used for another booking
If you receive a voucher that you do not want you can either give the voucher to someone else, exchange it for an alternative experience or we can contact the purchaser to get it cancelled and refunded under the terms of our refunds policy (see terms and conditions).
Can I extend the expiry date on my voucher?
A voucher holder may extend the expiry of their voucher by 10-months but this must be processed before the original expiry date. Once a voucher has expired it cannot be used, exchanged or refunded.
Up to £99
£100 - £149
£150 - £199
£200 - £249
£250 - £299
£300 - £349
£350 - £499
£500 - £999
If you are unable to secure a booking before your voucher expires you can extend your voucher online here - you will need the original voucher VEN reference
Delivery of Voucher Gift Packs
How long will my voucher pack take to arrive?
Orders are processed during our office opening hours. Gift packs are sent using Royal Mail and delivery usually takes between 3 - 5 days.
Where can I get a voucher pack delivered to?
We can send our gift packs to any UK address. We are unable to send Gift Packs to addresses outside the UK.
What do I receive if I do not order a gift pack?
If you have not purchased a gift pack, a printable voucher will be emailed to you.
If you have not purchased a gift pack your voucher will be sent as a printable email. If you wish to order a gift pack at a later date you can do so by calling the customer service line during opening hours. If you require a printable voucher out of office hours, instructions on how to do so will be in your initial payment receipt.
Replacing a Lost Gift Pack or Booking Confirmation
I have lost my voucher or confirmation
If you have misplaced your voucher or booking confirmation you can call our customer service line and we can recover the essential details for you. We may need to run a check of your identity with the purchaser before passing these details. We do not require you to bring your gift voucher to the event but you will need your booking confirmation document.
Is there a charge to replace my voucher?
We can post a new gift pack to you for £7.49. There is no charge to resend your booking confirmation or gift voucher by email.
Availability of Experiences
How do I check the availability of my experience?
To check the available dates and times for your experience please call our customer services line during opening hours or email us. We will need your voucher reference number.
Booking an experience date online.
On some experience pages there will be a drop down menu with available dates to book online. Upon booking your date and time is not guaranteed until you have received you final booking confirmation.
We do not display the available dates and times for all our experiences so where you cannot see any available slots on the booking page please contact us to check availability
Click on 'Experiences' at the top of the page to view all of the online experience dates
I cannot find a suitable date.
If you have called to check availability and the event is either full or you cannot attend any of the spaces offered you can exchange your experience. An upgrade fee will be required for an experience of higher value. We recommend voucher holders call us as early as possible after receiving your voucher in order to be offered the widest range of dates and times. Availability will become more and more limited towards the end of the season (Sep/Oct) and many experiences will not run during the winter months of November/ December/ January and February.
Why are some weekend slots more expensive to book?
Weekend dates are more desirable and much busier than weekday dates. The hire fees for the venues are also more expensive. If your voucher was purchased at the ‘weekday only’ price a top up fee will be required to book a weekend space.
Details on Locations to Redeem your Gift Voucher
Where can I do my experience?
The available locations for each of our experiences are shown on the experience page. A lot of our experiences are available at multiple locations. It may be possible to book a similar experience at a different location upon request. A top up payment may be required in this situation.
How do I get details of the location?
When you book a date for your experience, directions and general details of the venue will be sent to you. For detailed information on all of the Circuits you can use our circuits page. If you require details for a venue that is not listed on our site please call our customer services team during office hours or send us an email.
Gift Voucher Refunds and Cancellations
Whats the voucher refund and cancellation policy?
Regretfully under no circumstances can we cancel, refund or reschedule an experience once a date has been booked, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order. Refunds on unwanted vouchers can only be made to the person who purchased the voucher minus the admin and processing fee (see our terms and conditions). Unless redeemed or expired, vouchers can be transferred to a different person with the permission of the voucher holder and/ or purchaser.
Can I cancel after redeeming my voucher?
The short answer is no, but under some extenuating circumstances we may be able to help you. This will however be at the discretion of the supplier you are booked with and may need to be done directly with them. Once booked you are bound by the terms and conditions of the supplier.
What happens on the Day of your Experience
What happens if I am late for my event?
If you are running late for your event or are lost you will need to call the number on your booking confirmation or ring our customer service team. If you miss your allocated slot the event host will do their best to accommodate you but it may result in you forfeiting your experience.
Can I bring spectators?
On most events spectators are welcome and usually free of charge. All venues will have toilets and most will have refreshments on offer but spectator facilities may be limited and unsuitable for children or elderly. We advice to check before you book.
Difference between a track day and an experience
Booking a Track Day
How do I book a track day?
We have a huge selection of dates and operate at circuits across the UK and Europe. Click ‘Track Days' at the top of the page for the calendar of dates and locations and use the filter to narrow your search. The price displayed includes you and your vehicle. Event information and prices for extra drivers, passengers and tuition can be seen by clicking on the 'format' link on the event.
To book multiple spaces simply return to the calendar each time you add a booking to your shopping basket and click ‘checkout’ once you are done.
I have not received my final confirmation
When booking a track day your place is only provisional until you have received your final confirmation from either us or the supplier.
If you have not received your final confirmation within 48 hours of booking please email or call our customer services team. Note we can only process booking during our office opening hours so bookings made overnight or on a Sunday may take longer to be confirmed.
Trackdays - On the Day
What happens if I am late for my track day?
If you miss the sign in, briefing and noise testing you will have to wait until a member of staff is free to see you. You will not be allowed on track without a wristband confirming you are registered and briefed and you cannot use your vehicle without a sticker to confirm it has passed the noise test.
Can I bring spectators to my track day?
On most track days spectators are welcome and usually free of charge. All circuits will have toilets and most will have a either café, restaurant or refreshments on offer. You must be 16 or over to be allowed in the pit area.
Race Circuits and track day venues tend to be very open spaces so sun/ wind/ rain protection is advisable
Track Day Refunds and Cancellations
What is the track day refund policy?
Regretfully under no circumstances can we cancel, refund or reschedule a track day once a date has been booked, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order. If we are unable to fulfil your booking you can either exchange to an alternative event (a top up fee may be required) or we will refund you in full. Refunds usually take 3 – 5 working days and go back onto the payment card used to order.
Can I cancel once I have booked my track day?
The short answer is no, but under some extenuating circumstances we may be able to help you. This will however be at the discretion of the supplier you are booked with and may need to be done directly with them. Once booked you are bound by the terms and conditions of the supplier and the decision will be theirs.