Event Descriptions
Any information provided on the TrackDays.co.uk site or on any literature you may receive is correct at the time of print, E & O.E; however, the content, format or price may be subject to change, especially during the out of season period (Oct - Feb). Due to the volume of bookings customers will not be updated of such changes, so for a full update on any experience or track day you have booked please view the website or call 0844 888 7700. Please check details on your confirmation carefully upon receipt.
Website Pictures/ Images
Any pictures or photography used on the Trackdays.co.uk site in conjunction with products, experiences or track days are used as an indication only. The vehicles and locations will vary within the range available and the exact specifications may not be exactly as portrayed on the website. Passenger rides on most of the Experiences will be in a sports saloon Car.
Venues/ Locations/ Providers/ Vehicles
Trackdays.co.uk use a vast range of providers, venues, vehicles and locations. In the unlikely event of one of these becoming unavailable for reasons out of our control such as breakdown/ weather or construction work, a suitable alternative/ replacement will be offered wherever possible. Please be aware that this could involve a change of venue, date, vehicle and itinerary. Some hosts may offer a damage or cancellation insurance waiver which is usually around £20 - £25. Such waivers are optional and will not be offered to customers at the point of sale, we sell by request only. Not purchasing a damage or cancellation waiver does not prevent you from doing the Experience.
Session Lengths
Any session lengths/ event times displayed with each experience or track day are approximate. Occasionally an event format may need to be adjusted for which you will be notified as soon as possible. The providers will always try to reduce your waiting time to a minimum. Most experiences usually run in groups; therefore the itinerary in your confirmation is a guide and may be subject to changes.
Restrictions
Each provider will have their own height and weight restrictions for their vehicles and equipment. Mainly for comfort and safety, these are usually height between 4’11” – 6’6” and weight below 18 stone. Unless on a Junior driving experience the minimum age to be a passenger is 16. These will vary between providers and the different experiences, so please check before you book that you meet the requirements. Trackdays.co.uk will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day). Participants in any driving experience or car track day will need to produce their full, original valid driving license before they can partake in an event, unless attending a junior or non-driving experience. For all Bike track days, riders must have a full, unrestricted licence. Photocopies will not be accepted. Without producing correct licence you will not be able to take part and you will not be eligible for a refund. All vehicles on a track day will undergo either a static and/or drive-by noise test. The majority of the track days we display on our calendar have the ‘static’ noise limit displayed. No refunds can be given if your vehicle fails the static or the drive-by noise limit on the day, note that the drive-by noise limit will be less than the static. On a public track day, drivers/ riders will be required to bring their own helmets. These can usually be hired on the day, however, pre-booking is essential. For all Bike track days, as a minimum, all riders must wear 2-piece zip together motor cycling leathers that zip 360 degrees around the waist. Full leathers are preferred. Other rules and regulations can be seen on the confirmation form once you have booked, and will be re-iterated during the safety briefing. Trackdays.co.uk will not refund or compensate any customer removed from the track for failing to abide to these rules.
The Weather
Your event may be dependant on suitable weather conditions. If your event is cancelled or delayed due to the weather, prior to the event taking place, you usually will be able to re-book. You’re re-booking remains subject to availability and weather conditions. Most track day events and driving experiences will only be cancelled in severe weather. You are bound by the terms and conditions of the event provider/ venue in this situation so please check these before booking.
Availability and Booking Dates
All experiences and Track Days are offered subject to availability. The most recent information on dates when an Event is available can be checked by looking at the calendar or by going to vouchers.trackdays.co.uk. Please note not all spaces are shown online so if you cannot see spaces for your event please call or email for dates. We will do our best to secure your preferred choice of event and date, but to avoid disappointment book as early as possible, especially for peak times such as weekends and the summer months which book up very quickly. Once you are booked, you are bound by the terms and conditions of the event host of which a copy can be made available upon request. In most circumstances a cancellation cannot be made once a date has been booked.
When booking by phone or online you should not make arrangements in connection with an Event until you have received your final booking confirmation stating your date and time (this does not include the automatic email you receive that confirms what you have just ordered). Your final confirmation will usually arrive within 48 hours of making the purchase. For voucher redemption see 'voucher conditions' below. Where specific elements of an Event such as vehicles or equipment are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.
Late Bookings
Customers are able to book with Trackdays.co.uk up until our phone lines close the day before an event (where available). In this situation the essential details will be passed over the phone, as we cannot guarantee your confirmation will arrive in time. Experiences or track days bought under these conditions cannot be refunded or exchanged. The date and time under any conditions, once booked, cannot be changed.
Complaints
We welcome your feedback on all of our experiences and track days. As calls are not always recorded, all complaints/ feedback will need to be be submitted in writing via letter or email so we have a copy of all correspondence. If you have a problem or complaint on the day, you must bring it to the attention of the event staff at the venue as soon as possible so they have a chance to put matters right (please make a note of the member of staff you dealt with). In general, we consider it unreasonable if you take no action during an event and complain at a later date. In this circumstance we will unlikely be to take the matter further.
Voucher Conditions
Unless marked as non-transferable you are entitled to use the purchase value of your Gift Voucher as part or full payment towards any product on the site. Where necessary a top up payment can be made to increase the value of a voucher to book a higher priced event. Note that during the out of season months the price of an experience may change. If the price of the event is lower than the value of the voucher the remaining credit will be held for use until the vouchers expiry date. All vouchers will be valid for use up to the expiry date displayed, but after this date, vouchers will automatically expire and cannot be re-instated under any circumstances. Trackdays.co.uk staff are not responsible for reminding or informing customers when a voucher is due to expire. A voucher holder may extend the expiry of their voucher for an admin fee but this must be processed before the original expiry date. Vouchers can be cancelled and refunded minus a 25% admin fee as long as they have not been redeemed or have expired. The voucher pack will need to be returned before the refund can be authorised. Voucher packaging and postage costs are non refundable. Vouchers used for auction/ competition winners cannot be refunded.
Voucher holders must make a prior booking and receive confirmation in order that an open voucher can be redeemed. We recommend that when you have chosen your experience you redeem your voucher at least 21 days in advance of taking your selected experience. We do not guarantee availability on all events, so if a chosen event is full or you cannot find a suitable date during the validity period of your voucher then the credit can be used towards an alternative event. Do not arrive at a venue expecting to be able to use your voucher without making a prior booking and receiving a booking confirmation. Trackdays.co.uk will not be held liable for any costs incurred in such circumstances.
Non-transferable vouchers
Some of our vouchers are non-transferable. It states clearly on the web page for each voucher in the ‘order information’ section if this is the case. These vouchers are dispatched via an affiliate agent 'Experience More' and are subject to separate terms and conditions which will be included with the voucher pack. Please go to the bottom of this document to view a copy of these terms.
On-Line Bookings
Our operators have access to the on-line booking station during the office hours on the 'contact us' page. Any bookings made during these times will be processed on the day. Please do not use the on-line booking facility out of these times if you are trying to book an event for the next day. Any order made after 16.30 pm may not be picked up until the next working day. Any bookings made in these situations may not be processed in time, and you therefore may not be able to attend the event.
Corporate Bookings
Our general terms and conditions apply to any corporate day booking with the addition that a signed sales agreement must be received before a date can be pre-booked and confirmed. The sales agreement is contractual and the full balance will be required by the stated time.
Refunds and Cancellations
Regretfully under no circumstances can we cancel, refund or reschedule an experience or track day once a date has been booked, so please ensure you, or the person(s) you are buying the event for are able to attend the date chosen before you make the order. Refunds on unwanted vouchers can only be made to the person who purchased the voucher and will be paid via cheque or reverse transfer minus the admin and processing fee. Unless redeemed or expired, vouchers can be transferred to a different person with the permission of the voucher holder and/ or purchaser.
Should an event be cancelled or rescheduled due to reasons out of our control the provider will do their best to notify you as soon as possible and re-arrange a date or credit. If you decide not to book an alternative event with the provider in this situation an admin fee may be deducted from the refund. Regretfully in these circumstances Trackdays.co.uk is unable to reimburse any expenses you may have occurred in relation to the cancelled event.
Refunds are processed every Wednesday and if by reverse transfer usually clear within 3 - 4 working days.
Special Offer Gift Vouchers
Any Gift Voucher purchased on a Christmas Special Offer in 2012 will need to be redeemed before end of June 2013. After this date the voucher will be cash value only and a top up fee may be required to do the equivalent experience.
Other Terms and Conditions
Waiver Fees - some providers may offer an additional pay-on-the-day damage waiver fee. We advise our customers that purchase is not necessary in order to take part in the event. This will all be explained in the safety briefing.
All Trackdays.co.uk prices, unless stated, are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any product without notice. In the unlikely event of a price error on the website we reserve the right to refuse the booking if we are unable to fulfil it. Please note credit card transactions will incur a 2% admin fee which is non-refundable. When purchasing an experience day or own vehicle trackday over the phone with a staff member you have agreed to our terms and conditions.
Calls to the Trackdays.co.uk booking line are occasionally recorded for staff training purposes. All of our providers are reputable companies within the trade and have been carefully chosen, however, inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers.
Our providers Public Liability Insurance will cover all attendees to Trackdays.co.uk events. Information for other insurance such as ‘Own Vehicle’ and personal accident cover can be located via the Insurance link.
We do not accept open wheel based cars on regular public track days.
Trackdays.co.uk reserves the right to change these terms from time to time without reference to customers.
Trackdays.co.uk, Digital Sports Group Ltd, Augustus Mews, 109 High Street, Braintree, Essex, CM1 1JS
Trackdays.co.uk is a division of Digital Sports Group Ltd.